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I'm having trouble initiating a return.Updated 10 months ago

Oh, no!  We’re sorry to hear about this. 

Make sure to double-check you’re entering the email associated with your order & order ID correctly. Your order ID can be found in your confirmation email as well as in the My Account section under the 'orders' tab in your TULA account.   

If you’re still having trouble initiating a return, or are returning an item that’s part of a kit or any auto-delivery items, please contact our team directly at [email protected] so that we can assist you. 💙

Please note gift cards and promotional items like free gifts with purchase are not eligible for returns or exchanges.  

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