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TULA Skincare Help Center and FAQs

Do TULA products contain live probiotic cultures?

Are TULA products for me?

Are TULA products fragrance free?

Are TULA products gluten free?

Are TULA products non-comedogenic?

Are TULA products vegan?

Can I use TULA products if I'm pregnant or nursing?

Do TULA products need to be stored in a fridge?

Does TULA provide samples?

How can I get a personalized TULA routine?

Does TULA offer wholesale discounts? Can I sell TULA products?

How are TULA products tested?

Are TULA products cruelty-free?

In what order should I use my TULA products?

Are TULA products clean?

What are probiotic extracts?

What if I have really sensitive skin?

When is the next product launch?

Where does TULA ship?

Are TULA products safe for children & teenagers?

Do TULA product(s) melt/dry/freeze/expire?

TULA Products

Where is my TULA order?

I'm having trouble tracking my TULA order.

I'm having trouble with a TULA promo code.

There's something wrong with my TULA order.

When will my TULA order ship?

What payment methods do you accept?

How do I use Afterpay for my TULA order?

Does TULA offer Gift Cards?

Can I change my shipping address?

How can I cancel or edit my TULA order?

I'm having trouble placing an order.

My tracking says my order was delivered, but I have not received the package.

I'm having trouble with my ID.me discount.

My TULA Order

What is TULA's return policy?

How long does it take to process a TULA return?

How do I return a purchase from a TULA retail partner?

I no longer have the original packaging, can I still return?

I'm having trouble initiating a return.

Returns & Exchanges

Tell me about the auto-delivery program.

How do I edit my auto-delivery?

How do I update payment for my auto-delivery?

TULA Auto-Delivery

What is TULA's 24-7 Rewards program?

How do I join 24-7 Rewards?

What are the benefits of joining 24-7 Rewards?

Is it free to join?

How do I earn points?

How do I add my birthday?

How do I use my points to redeem rewards?

How many points do I need to earn for free TULA?

If I return my order, do I lose points?

Do I get points for purchases made through an authorized retail partner?

Do I get points for my subscription orders?

Can I redeem my 24-7 Rewards points at Ulta/Sephora/Amazon?

If I shop at Ulta/Sephora/Amazon do I get their points & 24-7 Reward points?

Do my points expire?

How do I check my point balance?

I’m having trouble logging in to view my 24-7 Rewards points/account.

Why can't I redeem my points?

Do you offer a free birthday gift?

I can't login to my 24-7 Rewards account, help!

Do I have to create an account to be part of 24-7 Rewards?

What are the Terms & Conditions of TULA's 24-7 Reward Program?

Can I join if I'm outside the US?

How do I create a TULA account?

How do I reset my password?

I can't login to my TULA account, help!

How do I request my TULA account be deleted?

My TULA Account

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Anything & everything related to your TULA orders.

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Everything you need to know about TULA's free loyalty program.