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TULA Skincare Help Center and FAQs

Joining 24-7 Rewards is as easy as ready, set, glow. ✨  

Simply create a TULA account through our Rewards page. We recommend signing up when you make your first TULA purchase, but you can join at any time. 

You'll receive a confirmation email that your 24-7 Rewards account has been created & will be able to start earning points immediately, plus you get 100 points for signing up! 💙 

TULA Privacy Policy

Sign up for TULA's free loyalty program

We're so glad you asked!  Everyone's skin is unique—so we recommend taking our quick & easy Skin Quiz as a first step. 

The Skin Quiz will allow us to learn a bit more about you & provide personalized product recommendations based on your skin & lifestyle. 

If you have questions or want to get product recommendations from one of our skin experts, fill out this quick form & our expert support team can help find the best TULA products for you.  

If you're looking to target specific concerns or have certain areas you'd like to focus on, make sure to include that so we can help you reach your skin goals. 💙

Get a personalized TULA routine just for you

Oh, no! We're sorry to hear about the trouble you're having logging in, here are a few things to try:
Make sure your email & password are entered correctly.  If you need to, you can request a password reset here.
Try clearing your cookies & cache
Try logging into an incognito window.
If you're still having trouble accessing your account, get in touch with our support team so we can help. 

New to TULA? 
Create your TULA Account here, this also enrolls you in our free loyalty program, 24-7 Rewards. Talk about a win/win!

Trouble logging into my TULA account

Can't wait for your TULA to arrive? We know the feeling! 

Our shipping information is listed below. All orders are subject to a 2-3 day processing period before they ship. Please note shipments to Hawaii, Alaska & Puerto Rico may experience longer delivery times. 

TULA shipping estimated transit times:
Standard Shipping (3-6 business days): $7.00 - free with orders $40.00+!
Expedited Shipping (2-5 business days): $10.00
Overnight Shipping (1 business day): $25.00
If your order has been marked delivered but is not at your address, don't fret!  This generally happens when the carrier preemptively marks packages as delivered, other TULA customers have experienced similar issues & received their TULA shortly after the tracking was updated as delivered.  

If it has been more than 2 business days since your order was marked delivered, please get in touch with our support team so we can help get your TULA to you! 💙

When will my TULA order ship?

We all love a good deal, right?  As a quick reminder, only one discount code can be applied per order, & each code can only be used once per customer. 

Promo codes are not valid on previous orders, gift cards, auto-delivery items & a few other promotional items. Other restrictions may apply.  Please contact our support team if you're still having trouble. It’s helpful to include what’s in your cart & the promo code you're trying to redeem in your message so that our team can provide you with the most accurate information in their reply. 

Pssst: If you're not already subscribed to our email list, add your email here so you'll be notified of all things TULA, sales & promotions included! 💙

Trouble with a TULA promo code

Not in love?  No problem.  

We've included our return instructions below should you wish to initiate that process:
Enter your email here​.
Follow the email instructions listed in the email we send you. 
Get a refund confirmation (immediately!)
Send it off when you can (with prepaid label!)  
As always, let us know if there's anything we can help with. 💙

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