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My TULA Order

Anything & everything related to your TULA orders.

Where is my TULA order?

Once your order ships, we’ll send you tracking information as soon as it’s available so that you can follow along as your order makes its way to you!. You can always view your order's status from the My Account section of your TULA account. From ther

I'm having trouble tracking my TULA order.

Once your order ships, we’ll email you tracking information as soon as it’s available so that you can follow along as your order makes its way to you!  You can always view your order's status from the My Account section of your TULA account. From the

I'm having trouble with a TULA promo code.

We all love a good deal, right?  As a quick reminder, only one discount code can be applied per order, & each code can only be used once per customer. Discount codes are not valid on previous orders, gift cards, auto-delivery items & a few other prom

There's something wrong with my TULA order.

We’re sorry to hear about this!  All of our orders are packed & shipped with love, but if there is something wrong with your order, please get in touch with our support team at [email protected] & we’ll work to make it right. 💙. Pssst: It’s helpful to s

When will my TULA order ship?

Can't wait for your TULA to arrive? We know the feeling!. Our shipping information is listed below. All orders are subject to a 2-3 day processing period before they ship. Please note shipments to Hawaii, Alaska & Puerto Rico may experience longer de

What payment methods do you accept?

TULA accepts all major credit cards, Afterpay, Apple Pay, Shop Pay, PayPal & TULA e-gift cards. Psst: Apple Pay, Amazon Pay & PayPal will default to shipping to the address associated with that account, so be sure to double-check your details before

How do I use Afterpay for my TULA order?

Afterpay will appear as a payment option if your order is over $35.00 & does not contain items for auto-delivery. To use Afterpay, select the ‘installments by Afterpay’ option on the payments page of the checkout flow. At checkout, you will be billed

Does TULA offer Gift Cards?

Let us start by saying you give great gifts! 🎁. We offer TULA e-gift cards ranging in value from $25-$200. Simply purchase the gift card for the amount of your choosing & place your order. Shortly after we receive your order, you will receive an ema

Can I change my shipping address?

Unfortunately, we’re unable to make edits to shipping addresses once the order is confirmed.  If your order is returned to us for any reason, we’ll make sure it finds its way to you. 💙. If you're looking to update your shipping address for an auto-d

How can I cancel or edit my TULA order?

Unfortunately, we cannot make changes to orders after they are placed, including editing the contents of an order, changing the shipping address, or canceling it entirely.  Please confirm all details, including shipping information & the contents of

I'm having trouble placing an order.

We're sorry to hear that & want to help get your order placed ASAP!. You may want to try clearing your cookies & starting a new session in your internet browser, or trying to purchase through an incognito.  This tends to resolve a number of issues, h

My tracking says my order was delivered, but I have not received the package.

We’re so sorry to hear about this & want to get your products in your hands ASAP!. We believe this to be the result of the carrier incorrectly marking packages as delivered based on the GPS of the truck’s route. Several other TULA customers have expe