View Order Terms & DisclaimersUpdated a month ago

Order Terms and Disclaimers

These Order Terms and Disclaimers apply to your access and use of our website and the ordering of any of our products and services, and are in addition to any other terms (e.g., shipping policy, refund/return policy, website terms of use) applicable to our website.

Any statements made about products or services have not been evaluated by any government agency and the results reported, if any, may not necessarily occur in all individuals. The statements, products, and services are not intended to diagnose, treat, cure, mitigate or prevent any condition or disease. All products and services should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients of products to avoid potential allergic reactions. Our products and services are not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any of our products or services. Our products and services are not intended to cover prescription medications or medical treatments.

 We do not ship our products to warehouses or third-party resellers. Any orders suspected of being placed for the purpose of resale may be subject to cancellation at our discretion. We reserve the right to verify the intended use of products and may contact customers for clarification. We reserve the right to cancel any order if we determine that it is placed with the intent of resale or if there are any suspicions of fraudulent activity associated with the order. In such cases, we will refund the full purchase price to the customer. Customer accounts and loyalty program benefits are non-transferable and are intended solely for individual consumer use. Any misuse or abuse of our programs may result in account termination and forfeiture of loyalty points and benefits. Prices for and descriptions of our products or services are subject to change, at any time, without notice, at our sole discretion. We reserve the right, at any time, to modify or discontinue a product or service without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service. Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

With respect to our products and services, we expressly disclaim all warranties, express or implied, including the warranty of merchantability and fitness for a particular purpose, to the maximum extent permitted by law.  Risk of loss and title for any items purchased via our website pass to you upon delivery of such item to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.  When you place an order for an item through our website, the item will be shipped to the address you designate as the “Shipping Address” during the check-out process. You are solely responsible for any damages or losses associated with your failure to maintain a current or accurate Shipping Address. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive your products will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped. Shipping charges, if applicable, will be added to your purchase at check-out. By placing an order, you accept all such shipping charges.  

You may only access or use our website if you are at least sixteen (16) years of age. 

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on our website is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We do not accept returns for products that are damaged or altered after receipt. Any shipping or duty fees are non-refundable. To the extent you would like to return a bundled or multi-part products, each item must be included in the return.

We may, from time to time, provide an auto-delivery subscription service. By subscribing to this auto-delivery service, you have confirmed that you accept all applicable legal terms and policies related thereto, including our website terms of use, shipping policy, return policy, and similar terms. Your membership in the auto-delivery subscription service will automatically renew on a recurring basis at which time your credit card will be charged automatically, without further authorization from you, for the auto-delivery/subscription products, including applicable handling fees until you cancel your subscription. You may cancel or make changes to your subscription at any time by contacting us directly, or if available, by making the changes in your account settings. Any changes to orders must be made at least twenty-four (24) hours before your next scheduled shipment date. All auto-delivery orders, including first and all recurring orders, are subject to typical processing times. Promotional codes cannot be used on auto-delivery orders, unless expressly stated otherwise. You must promptly update all information to keep your payment method current, complete, and accurate, and you must notify us if your payment method is canceled or if you become aware of a potential breach of security to your account or payment method. If you fail to properly update your information, or to properly terminate your enrollment in a subscription service, you agree that we may continue charging you for any use of the subscription service (even if we are unable to send shipments to you because your information has not been updated). All amounts charged to you will include the applicable fees plus any applicable sales tax or duties based on the shipping address you provide.  

We may, from time to time, provide you the ability to purchase gift cards. Such gift cards are not returnable or refundable for cash except in states where required by law. Resale of gift cards is strictly prohibited, and gift cards may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts). By purchasing a gift card, you are certifying and representing to us that the activities in connection with which the gift card will be used will comply with these terms and any other terms and policies applicable to our website, and all applicable laws, rules and regulations, and that the gift card will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to us or to consumers. In addition, you agree to defend and indemnify us and our subsidiaries and affiliates from and against any claims, expenses or liabilities made against or incurred by any of us in connection with your use of a gift card or violation of any of these terms and any other terms and policies applicable to our website. Lost or stolen gift cards will not be replaced, and we are not liable to you for (i) lost or stolen gift cards, or (ii) the use of any gift cards by third-parties through your account. You are solely responsible for keeping the password for your account safe and for any activity conducted under your account. 

 Notwithstanding any other terms applicable to our website, we may, in our sole discretion, accept major credit cards, Afterpay, Amazon Pay, Google Pay, PayPal, and ShopPay, for transaction purposes; however, such features may be unavailable for a limited time or indefinitely. All payment transactions are subject to the terms and conditions, including privacy policies, of our third-party payment service providers. All monetary transactions conducted through our website take place in U.S. dollars. Afterpay is a service that allows customers the ability to make purchases now and pay in four (4) equal payments made every two (2) weeks without any interest or under different payment plan terms. E-gift cards and subscription orders are not eligible for AfterPay. You are solely liable for your use of Afterpay or any other third-party payment service plan. For more information, please visit www.AfterPay.com. 

Referral (U.S. Only)

As a Refer-a-Friend (“Referral”) member (a “Referrer”), you are subject to our Terms of Use and Privacy Policy (both available on our website), as well as the following additional Terms & Conditions for TULA’s Refer-a-Friend program:

Qualified Referral. A Qualified Referral is defined as a purchase made at www.TULA.com by a person (a “Referred Customer”) who arrives at our website by clicking your Refer-a-Friend program link. You are limited to one (1) Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals. A Qualified Referral must be made by a new customer (someone who has not made a purchase on www.TULA.com before). 

Referred Customer. The Referred Customer and the Referrer cannot be the same person (for example, a Referrer cannot become a Referred Customer by using a different email address) 

Referral Rewards. For you to earn referral rewards as a Referrer, the Referred Customer must be a new customer and must complete a purchase greater than or equal to $30 in total value in the Referred Customer’s invoicing currency (USD), not including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other third-party fees.

Reward Payments. Rewards are payable in increments of $20 in the Referred Customer’s invoicing currency (USD). In order to redeem your reward, you must complete a purchase greater than or equal to $30 in total value invoicing currency (USD), not including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other third-party fees. The maximum Qualified Referrals earned per calendar year may be no more than twenty-five (25) Qualified Referrals ($500 invoicing currency (USD) in Rewards). As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards. In order to redeem an upgraded reward, you must complete a purchase greater than or equal to $50 in total value invoicing currency (USD), not including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other third-party fees. Other restrictions may apply.

Eligibility. Eligibility is limited to individuals only. TULA’s Refer-a-Friend Program cannot be used by businesses for affiliate lead generation as determined in TULA’s sole discretion.

No Spam. You must comply with all up-to-date “spam” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or “spam” under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from TULA’s Refer-a-Friend program.

Right to Close Accounts. TULA reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the TULA Refer-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any applicable law, statute or governmental regulation.

Right to Cancel Program or Change Terms. TULA reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.