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We&apos;re sorry to hear about the trouble you&apos;re having redeeming. First, make sure that you have enough points to redeem a 24-7 Reward, you need at least 1,250 points to redeem a reward. If you have enough points and are still having trouble, please get in touch with our <a href="mailto:concierge@tula.com">support team</a>.&#xA0;&#x1F499;&#xA0;

We're sorry to hear about the trouble you're having redeeming. First, make sure that you have enough points to redeem a 24-7 Reward, you need at least 1,250 points to redeem a reward. If you have enough points and are still having trouble, please get

Why can't I redeem my points?

Do TULA products contain live probiotic cultures?

Are TULA products for me?

Are TULA products fragrance free?

Are TULA products gluten free?

Are TULA products non-comedogenic?

Are TULA products vegan?

Can I use TULA products if I'm pregnant or nursing?

Do TULA products need to be stored in a fridge?

Does TULA provide samples?

How can I get a personalized TULA routine?

Does TULA offer wholesale discounts? Can I sell TULA products?

How are TULA products tested?

Are TULA products cruelty-free?

In what order should I use my TULA products?

Are TULA products clean?

What are probiotic extracts?

What if I have really sensitive skin?

When is the next product launch?

Where does TULA ship?

Are TULA products safe for children & teenagers?

Do TULA product(s) melt/dry/freeze/expire?

TULA Products

Where is my TULA order?

I'm having trouble tracking my TULA order.

I'm having trouble with a TULA promo code.

There's something wrong with my TULA order.

When will my TULA order ship?

What payment methods do you accept?

How do I use Afterpay for my TULA order?

Does TULA offer Gift Cards?

Can I change my shipping address?

How can I cancel or edit my TULA order?

I'm having trouble placing an order.

My tracking says my order was delivered, but I have not received the package.

I'm having trouble with my ID.me discount.

My TULA Order

What is TULA's return policy?

How long does it take to process a TULA return?

How do I return a purchase from a TULA retail partner?

I no longer have the original packaging, can I still return?

I'm having trouble initiating a return.

Returns & Exchanges

Tell me about the auto-delivery program.

How do I edit my auto-delivery?

How do I update payment for my auto-delivery?

TULA Auto-Delivery

What is TULA's 24-7 Rewards program?

How do I join 24-7 Rewards?

What are the benefits of joining 24-7 Rewards?

Is it free to join?

How do I earn points?

How do I add my birthday?

How do I use my points to redeem rewards?

How many points do I need to earn for free TULA?

If I return my order, do I lose points?

Do I get points for purchases made through an authorized retail partner?

Do I get points for my subscription orders?

Can I redeem my 24-7 Rewards points at Ulta/Sephora/Amazon?

If I shop at Ulta/Sephora/Amazon do I get their points & 24-7 Reward points?

Do my points expire?

How do I check my point balance?

I’m having trouble logging in to view my 24-7 Rewards points/account.

Do you offer a free birthday gift?

I can't login to my 24-7 Rewards account, help!

Do I have to create an account to be part of 24-7 Rewards?

What are the Terms & Conditions of TULA's 24-7 Reward Program?

Can I join if I'm outside the US?

How do I create a TULA account?

How do I reset my password?

I can't login to my TULA account, help!

How do I request my TULA account be deleted?

My TULA Account

Why can't I redeem my points?Updated 8 months ago